Who We Are

We're arieonevox, located at 234 Corrimal St, Wollongong NSW 2500, Australia. We provide profitability analysis tools and educational resources for businesses across Australia. When we refer to "we," "us," or "our" in this policy, we're talking about arieonevox and our commitment to protecting your personal information under Australian privacy laws.

This policy applies to all information collected through our website, learning programs, and any services we provide. And look, we've tried to write this in plain English rather than impenetrable legal jargon—because nobody benefits from confusion.

Information We Collect

Let's be transparent about what we collect and why. We only gather information that actually helps us provide better services or comply with legal requirements.

Personal Information You Provide

When you interact with our platform or enrol in our learning programs, you might share:

• Contact details—name, email address, phone number, business address
• Business information—company name, industry sector, approximate revenue ranges
• Financial data—this varies depending on the analysis tools you use, but may include cost structures, revenue patterns, and profitability metrics
• Account credentials—usernames and encrypted passwords for platform access
• Payment information—billing details for course enrolments or service subscriptions
• Communication records—emails, support tickets, feedback you provide

Information We Collect Automatically

Like most websites, our platform automatically gathers certain technical information when you visit:

• Device information—IP address, browser type, operating system
• Usage data—pages visited, time spent on sections, features accessed
• Performance metrics—load times, errors encountered, interaction patterns
• Location data—general geographic location based on IP address

We use cookies and similar tracking technologies to collect this information. You can control cookie preferences through your browser settings, though some features might not work as smoothly if you disable them entirely.

How We Use Your Information

Here's what we actually do with the information we collect. Every use has a genuine purpose—we're not in the business of hoarding data for no reason.

We might also contact you about relevant updates, new features, or educational opportunities—but only if you've indicated you're interested in hearing from us. You can opt out of marketing communications anytime.

Sharing Your Information

We're pretty protective of your data. We don't sell it to third parties or share it carelessly. But there are some situations where sharing becomes necessary:

Service Providers

We work with trusted service providers who help us operate our platform—cloud hosting services, payment processors, email delivery systems. These providers only access the information they need to perform specific functions, and they're contractually obligated to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information—responding to valid subpoenas, court orders, or government investigations. We'll only share what's legally necessary and will notify you when possible unless prohibited by law.

Business Transfers

If arieonevox is acquired or merges with another company, your information might transfer to the new entity. We'd notify you before this happens and explain any changes to how your data gets handled.

That's it. We don't share your information with advertisers, data brokers, or random third parties. Your financial data and business information stays within our secure systems unless one of these specific circumstances applies.

Your Rights Under Australian Privacy Law

Australian privacy legislation, particularly the Privacy Act 1988 and the Australian Privacy Principles, gives you significant rights regarding your personal information. Here's what you can do:

• Access your information: You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
• Correct inaccuracies: If information we hold is incorrect, outdated, or incomplete, you can ask us to fix it. We'll update our records promptly.
• Request deletion: In certain circumstances, you can ask us to delete your personal information. We'll comply unless we have a legal obligation to retain it.
• Restrict processing: You can ask us to limit how we use your information in specific situations.
• Data portability: You can request your data in a structured, commonly used format that can be transferred to another service.
• Withdraw consent: If you've given consent for specific data processing, you can withdraw it anytime.
• Lodge a complaint: If you believe we've mishandled your information, you can complain to the Office of the Australian Information Commissioner.

Data Security

Protecting your information is non-negotiable for us. We've implemented comprehensive security measures across our systems:

• Encryption in transit and at rest—your data is encrypted when moving between systems and when stored on our servers
• Access controls—strict limitations on who within our organisation can access different types of data
• Regular security audits—periodic assessments of our systems to identify and address vulnerabilities
• Secure authentication—multi-factor authentication options for account access
• Monitoring systems—continuous monitoring for suspicious activity or unauthorised access attempts
• Incident response procedures—established protocols for responding to any security breaches

But let's be honest—no system is completely impervious to security threats. Despite our best efforts, we can't guarantee absolute security. That's why we also recommend you take precautions: use strong passwords, don't share your login credentials, and keep your contact information current so we can reach you if needed.

Data Retention

We don't keep your information longer than necessary. But "necessary" varies depending on the type of information and our legal obligations.

Active Accounts

While your account remains active, we maintain your personal information and usage data to provide continuous service. This includes your profile information, learning progress, and analysis history.

Inactive Accounts

If your account remains inactive for 24 months, we'll contact you to confirm whether you want to keep it. Without a response, we'll delete non-essential data while retaining basic information required for legal compliance.

Legal Requirements

Some information must be retained for specific periods under Australian law—financial records, for instance, typically need to be kept for seven years. We'll maintain this information securely until legal retention periods expire.

Account Closure

When you close your account, we'll delete or anonymise your personal information within 90 days, except for data we're legally required to retain. You can request immediate deletion of specific information by contacting us directly.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your information might occasionally be processed outside Australia.

When we transfer data internationally, we ensure adequate protections are in place. This includes working only with providers who maintain security standards comparable to Australian requirements and implementing contractual safeguards for data protection.

If you're concerned about international data transfers, contact us for more details about specific providers and the safeguards we've implemented.

Children's Privacy

Our services are designed for businesses and professionals, not children. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

If you believe a child has provided us with personal information, please contact us immediately at info@arieonevox.com.

Changes to This Policy

Privacy practices evolve, and so might this policy. We review it periodically to ensure it remains current with our practices and legal requirements.

If we make significant changes, we'll notify you by email and post a prominent notice on our website before the changes take effect. We'll also update the "Last Updated" date at the top of this policy.

We encourage you to review this policy occasionally to stay informed about how we're protecting your information. Continued use of our services after changes indicates acceptance of the updated policy.